Returns & Refunds

For health and safety reasons we don't accept returns or exchanges of edibles once an order has shipped, whether the package is opened or not.

If your order arrives damaged, contains the wrong product, or is missing an item, email orders@doubtfire.ca within 7 days of delivery. Include your order number and a photo of the package and its contents.

Once we've confirmed the problem, we'll send a replacement or refund the affected items, whichever you prefer. You don't need to send anything back.

If tracking shows no movement for several days, or your parcel never arrives, email orders@doubtfire.ca with your order number. We'll follow it up with the carrier and, if it's lost, replace or refund it.

To cancel, email orders@doubtfire.ca as soon as possible with your order number. If the order hasn't shipped yet, we'll cancel it and refund it in full. Once it has shipped, it can't be cancelled.

Refunds go back to the card you paid with, including the 13% HST on the refunded amount. How long they take to appear depends on your card issuer.

Read our FAQ or email orders@doubtfire.ca. A person replies.